Privacy Policy

1. Introduction

Quantum Financial Holdings Limited (“Quantum Group”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website (https://www.quantumgroup.uk) and related services, including payments, foreign exchange (FX), and prepaid/debit card products (“Services”).

Data Controller: Quantum Financial Holdings Limited acts as the Data Controller for all personal data processed under this policy.

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2. How Do We Collect Your Data

We Collect data through:

• Direct interactions (applications, onboarding forms, customer support)
• Automated technologies (cookies, analytics tools)
• Third parties (banks, payment partners, card issuers, service providers)
• Public sources (corporate registries, sanctions lists)

Lawful Basis for Processing:

Purpose

1. Provide financial services

2. Meet regulatory requirements (AML, sanctions)

3. Fraud prevention and service improvement

4. Marketing communications

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Lawful Basis

1. Contractual necessity

2. Legal obligation

3. Legitimate interests

4. Consent

How We Use Your Personal Data

We use your data for purposes including, but not limited to:

Providing our services

• Executing and processing payments
• Conducting FX transactions
• Issuing and managing cards
• Maintaining account functionality
  

Legal and regulatory obligations

• Anti-money laundering (AML) and counter-terrorist financing (CTF) checks
• Sanctions screening
• Fraud detection and prevention
• Regulatory reporting
  

Operational and business needs

• Improving products and services
• Internal reporting and analytics
• System testing and troubleshooting
• Service updates
  

Marketing (with consent where required)

• Relevant sales, marketing and product updates and offers
  

We do not sell personal data.

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3. Cookies and Electronic Communications (PECR Compliance)

We use:

• Essential cookies for site functionality
• Non-essential cookies (analytics, marketing) only with your consent
  

You can manage preferences anytime via browser settings.

Electronic Marketing:

We only send marketing emails where you have given consent or are permitted by law. You can withdraw consent at any time by contacting us on info@quantumgroup.uk.

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4. Legal Process for Processing Your Data

We process your data under the following lawful bases:

• Contractual necessity – to provide our financial services
• Legal obligation – to meet regulatory requirements (AML, sanctions, auditing)
• Regulatory interests – fraud prevention, improving services
• Consent – where explicitly required (e.g., marketing)

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5. Who Might We Share Your Data With

We may share your data with:

• Banking partners and payment processors
• FX liquidity providers
• Card issuers and scheme partners (Visa, Mastercard, etc.)
• KYC/AML screening providers
• Regulatory and law enforcement bodies
• Auditors and professional advisers
  

Where disclosure of sensitive client data to authorised third parties (including auditors, regulators, or other compliance bodies) is necessary, the Quantum Group shall ensure such parties are contractually bound to maintain confidentiality, implement appropriate security measures for data storage and transmission, and restrict onward disclosure without explicit authorisation.

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6. International Data Transfer

Where data is transferred outside the UK or EEA, we implement safeguards such as:

• UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (SCCs)
• Additional technical and organisational measures

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7. Data Retention

We retain personal data only for as long as necessary, including:

• Regulatory and legal records: currently 7 years
• Contractual and operational records
  

After retention periods expire, data is securely deleted or anonymised.

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8. Your Rights

Under UK GDPR, you have the right to:

• Access your data (“Subject Access Request”)
• Rectification
• Erasure
• Restrict processing
• Data portability
• Object to processing
• Rights relating to automated decision-making
  

You can exercise these rights by contacting us in accordance with the details below. Be advised, exercising some of these rights may prevent you from opening an account or doing business with us.

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9. Security Measures

We implement robust security measures including:

• Encryption in transit and at rest
• Multi-factor authentication
• Access controls and role-based permissions
• Penetration testing

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10. Third-Party Links

Our website or platform may include links to third-party services. We are not responsible for their privacy practices.

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11. Updates To This Privacy Policy

We may update this policy occasionally. Significant changes will be notified via email or platform alerts.

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12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

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Contact details:

FAO: Data Protection Officer

Email: dataprotection@quantumgroup.uk

‍Address: 15 Belgrave Square, London SW1X 8PS

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